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Out of School Hours Care

Helping Hands
 
Service Contact Details
Phone: 0448 067 596
Helping Hands Network works in partnership with Wynnum West State School to provide Outside School Hours Care (OSHC) services to the school community. We pride ourselves on providing children with fun, play based learning experiences. From exciting activities, healthy nutritious food, to caring motivated team members; the service meets all your children's needs.
 
Where is the service located?
The OSHC service is located on site at Wynnum West State School. All children attending the service must be dropped off in the morning or collected in the afternoon by an authorised person and signed in and out of each session. Children in Year 2 and above can walk straight to or from their classrooms. Helping Hands Network team members will pick up and drop off the Prep and Year 1 students, escorting them to the service.
 
How to enrol?
An online Helping Hands enrolment form must be completed via www.helpinghandsnetwork.com.au prior to your child's first attendance. Once enrolled with Helping Hands, you will be required to log into your account and book the sessions you require.
 
Making or cancelling bookings:
Bookings are available online once you have enrolled with us and accepted our terms and conditions. Once enrolled, bookings can be made online at anytime, up to 24 hours prior to the commencement of the session of care for Before and After School Care and up to 5 days prior for Vacation Care.
Late bookings can be made by calling our Customer Service and Billing Team on 1300 612 462. Bookings made within 24 hours will incur an extra charge of $4.00 per session per child (excluding rebates). Vacation Care bookings must be made 5 days in advance of session care commencement, or they will also incur and extra charge of $4.00 per session.
If you are unable to book online for any reason, please call us on our Customer Service and Billing Team on 1300 612 462 or email accounts@helpinghandsnetwork.com.au
Please note:
  • Any cancellation of a confirmed before or after school care booking needs to occur at least 7 days prior to the booking date, otherwise the normal session fee will apply.
  • Vacation Care cancellations of confirmed bookings must be received 7 days prior to the booking date.

 

Fees and Session Times

Before School Care          6:30 am - 8:45 am          $18.50

After School Care             2:50 pm - 6:00 pm          $23.50

Vacation Care                   6:30 am - 6:00 pm          $52.00

 

The fees and rebate levels are subject to change each financial year and are based on the hours of operation as shown above. Child Care Subsidy is available on a sliding scale for families with a combined annual income of less than $351 000, subject to Centrelink Assessment.

Late pick-up fees of $1 per minute per child may apply. If a child that is booked for a session does not attend and no cancellation is provided, a 'No Show'  Fee of $5.00 will be charged (per child). Incursions and excursions during Vacation Care program incur an additional cost.

 
How to Pay?
Fees can be paid by credit card (VISA or MasterCard) or by direct debit from your nominated bank account. Your account will be automatically charged every two weeks for your attendance fees. As part of the online enrolment process, you will be required to complete an online iDebitPro Direct Debit form.
Please note that a penalty fee will be charged by iDebitPro to your credit care or bank account if a transaction is declined.
If you have any questions regarding your account, please contact our Customer Service and Billing Team on 1300 612 462 (8:00 am - 8:00 pm Monday to Friday) or email accounts@helpinghandsnetwork.com.au
  
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